Support
Stuck on something, or just want to talk it through? We're here.
Frequently asked questions
Why does Aquora need Screen Time access, and how do I grant it?
App limits, shields and usage tracking are all built on Apple's Screen Time API and the Family Controls framework. Without that authorization, Aquora can't see any usage data, so it can't show you your own rhythm.
The first time you set up an app limit, the system asks for permission; tap Continue and confirm as prompted. Raw usage data is processed only on your device and is never uploaded. You can revoke the authorization at any time in your device's Settings.
How do I delete my account?
Open Aquora, go to the Me tab, choose delete account and confirm. Deletion is immediate and permanent: it removes your on-device data, your iCloud-synced token and subscription data, and your referral code record on our server. Any remaining token balance, gifted premium days and banked premium time are forfeited and cannot be restored by signing in again.
Please note that deleting your account does not cancel a paid subscription in the App Store. To cancel, go to your device's Settings › [Your Name] › Subscriptions.
How do I revoke a permission I've already granted?
Aquora asks for only three system permissions, and each can be revoked in your device's Settings: Screen Time authorization (once revoked, limits and tracking stop working), Notifications (Settings › Notifications › Aquora), and the add-only Photo Library permission (Settings › Privacy & Security › Photos).
To revoke your Sign in with Apple credential, go to Settings › [Your Name] › Sign-In & Security. Data in the iCloud Key-Value Store can be removed under Settings › [Your Name] › iCloud › Manage Storage; if you'd like us to delete your referral code or archetype records from CloudKit, send us an email.
How do AI reminders work? What do they send about me?
AI reminders (a Premium feature) first turn your usage data into a behavior summary on your device — for example the few groups you unlock most and how often, your recurring habit windows, your average daily screen time and its trend, your most frequent reflection answers, your strongest and weakest quiz categories, and your archetype code — and send that summary to an AI provider, which writes one reminder that fits your actual rhythm. The request also carries a short block of public text describing today's public mood climate.
Requests go to Google Gemini; users on the mainland-China App Store using Chinese are routed to DeepSeek by default, and any user may be routed there temporarily while Gemini is unreachable. Whichever route is used, your contacts, message contents, photo library, location, journal and meditation notes, your year of birth, your city, your frequent apps, and anything derived from your mood check-ins are never sent. The full list is in Section 5 of the Privacy Policy. You can turn AI reminders off at any time under AI Reminder Settings.
Are my journal entries and mood check-ins uploaded?
No. The journal entries, manifestation goals, mood tracking and meditation notes you create exist only on your device; we never access, read or transmit them. Mood check-ins and the mood report built from them are likewise computed and stored only on your device — they never enter any network request and are never placed in an AI prompt.
I switched phones or reinstalled. How do I get my purchases back?
Starter and subscriptions are tied to your Apple ID. Sign in to the App Store with the same Apple ID, then use Restore Purchases inside the App. Your token balance also comes back through the iCloud Key-Value Store, as long as iCloud sync is on.
Too many notifications. How do I turn them off?
Every notification is generated locally on your device; there is no remote push. You can turn off all Aquora notifications from the Me tab; on Starter and above you can also switch off just the emotional weather alerts under AI Reminder Settings. And of course you can turn them off in Settings › Notifications.
Who is Aquora for? Is there an age requirement?
You must be at least 13 years old to use Aquora; if you are under 18, you need parental or guardian consent. It is a personal self-management tool and does not provide parental controls over other people's devices. We do not knowingly collect personal information from children under 13 — see Section 8 of the Privacy Policy.
Contact us
Didn't find your answer above, or have a suggestion, some feedback or a complaint? Write to us. You can also leave a note through the feedback form inside the App.
Including your App version and iOS version helps us find the problem faster. Please don't send passwords or payment details by email.